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FAQ

Good questions.

Everything you need to know before you order.

Answers and policies will be added once Vee confirms them. Nothing here is a final policy yet.

Ordering

How do I place an order?

Order right here on the website: build your own stash, pick a themed bag from Occasions, or send us a custom order for any event you like. Having trouble? Just email or call us.

What sizes do your bags come in?

Our bags come in four sizes: 0.5 lb, 1 lb, 2 lb and 5 lb. Planning an occasion? We can make them smaller at your request, just let us know.

Can the candy in my bag vary?

You can pick any candy you want, as long as it’s in stock. If something runs out, we may swap in a similar candy so your stash is still full and sweet.

Pickup & delivery

Do you offer pickup or delivery?

Yes, we offer both! Pickup is in Vaughan, Ontario, and we deliver worldwide.

Which areas do you deliver to?

We deliver worldwide.

How long until my order is ready?

In the GTA, orders are usually ready in about 3 business days. Custom orders for any occasion depend on the quantity, but take roughly 10 days.

Custom orders

How far ahead should I book an event order?

We need 10 days’ notice to place a custom order for any occasion, so we can make sure we have all your desired candy, ribbon and themes.

Is there a minimum quantity for custom favours?

Yes, the minimum for a custom order is 5 bags.

Can you match my exact party colours?

Yes! We can match any colour, design or theme. Just fill out our custom order form and tell us what you have in mind.

Candy

How should I store my candy?

Our Build Your Stash bags come in airtight zip-lock bags, so your candy stays fresh right in the bag. You can also move it into a container if you prefer. Our occasion and custom order bags keep candy fresh too, as long as they’re sealed properly.

Policies

What is your cancellation and refund policy?

Regular orders can be cancelled for a full refund within 24 hours of ordering. Custom and event orders can be cancelled for a full refund within 48 hours, for a 50% refund after that, and aren’t refunded 5 days or less before your event.

Still wondering?