Policies & Conditions

The sweet print.

How orders, refunds, your candy and your privacy are handled.

Policies are still being written by Vee. Nothing here is final until this note is removed.

Refunds and cancellations

If your bag or candy arrives damaged, or your order isn’t right, please email us at contact@veescandystash.ca with a photo, your order number and name so we can look into it.
Regular orders: you can cancel for a full refund within 24 hours of placing your order. After 24 hours, orders can’t be cancelled or refunded.
Custom and event orders: you can cancel for a full refund within 48 hours of placing your order. After 48 hours, cancelling refunds 50% of your payment. Cancelling 5 days or less before your event is not refunded.

All our candy is stored in airtight sealed containers, ready to be packed into bags and sent to you.
You can pick any candy you want, as long as it’s in stock. If something runs out, we may swap in a similar candy so your stash is still full and sweet.
Our Build Your Stash bags come in airtight zip-lock bags, so your candy stays fresh right in the bag. Our occasion and custom order bags keep candy fresh too, as long as they’re sealed properly.

Your privacy matters to us. Everything you share with us through our website, like your name, email, phone number, address and order details, is kept safe, secure and confidential.
We love sharing the sweet side of what we do! If we film your order or go live while packing it, we will only ever refer to it by your order number. We never share your name or any other personal information, and everything stays completely confidential.